Refund Policy
Effective Date: [20/07/26]
At SkillRule, our mission is to provide high-quality educational content that delivers real value. Because our products are digital and become accessible immediately after purchase, we maintain the following refund policy.
1. Digital Products and Courses
All SkillRule courses, digital downloads, templates, worksheets, and other digital products are delivered electronically. Due to the nature of digital content, all purchases are generally non-refundable once access has been granted.
Please review the course description, curriculum, and any available previews before making a purchase.
2. Duplicate or Accidental Purchases
If you accidentally purchase the same product more than once, please contact us within 7 days of the purchase. After verification, we will refund the duplicate payment or apply it as store credit, as appropriate.
3. Technical Issues
If you experience technical difficulties accessing your purchased course or digital product, please contact our support team. We will make every reasonable effort to resolve the issue as quickly as possible.
Technical issues alone do not automatically qualify for a refund if they can be resolved.
4. Unauthorized Transactions
If you believe your purchase was made without your authorization, please contact us immediately. We will investigate the matter and work with the payment provider to resolve it.
5. Refund Exceptions
Refunds may be considered only in exceptional circumstances, including but not limited to:
- You were charged multiple times for the same order.
- You were charged but did not receive access due to a verified technical issue that cannot be resolved.
- A refund is required by applicable law.
All refund requests are reviewed individually, and SkillRule reserves the right to approve or decline a request based on the circumstances.
6. How to Request Support
If you need assistance regarding your purchase, please contact us with the following information:
- Full Name
- Registered Email Address
- Order ID or Payment Reference
- Product Purchased
- Description of the Issue
Support Email:
7. Processing Time
If a refund is approved, it will be processed through the original payment method. Processing times may vary depending on your payment provider or financial institution.
8. Policy Updates
SkillRule may update this Refund Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact
If you have any questions about this Refund Policy, please contact us at:
Email: support@skillrule.com
Thank you for choosing SkillRule. We appreciate your trust and are committed to providing a high-quality learning experience.
